Terms of Service – ZIVA

Last Updated: Dec 10, 2025

Welcome to ZIVA! By accessing www.shopatziva.com or purchasing our products, you agree to these Terms of Service. Please read carefully. If you do not agree, do not use our website or services.

Introduction:

 

  • “We,” “us,” and “our” refer to ZIVA.
  • These Terms govern your use of our website, products, and services, including all information, tools, and features.
  • Any new features, tools, or services added are also subject to these Terms.

Eligibility:

  • You must be at least 18 years old to place an order.
  • By placing an order, you confirm that all information provided (name, address, contact details) is accurate and complete.

Orders:

  • Orders can be placed online through our website.
  • You will receive a confirmation via email or WhatsApp.
  • ZIVA reserves the right to cancel or refuse orders due to pricing errors, stock unavailability, or suspected fraudulent activity.

Payments:

  • Payment methods:
  • Cash on Delivery (COD) – Pakistan only
  • Digital Payments: Visa/Mastercard, Shop Pay, Apple Pay, Direct Bank Deposit, IBFT, or other bank transfers
  • Orders are processed only after payment confirmation.

Shipping & Delivery:

  • Shipping policies, timelines, and charges are detailed in our Shipping & Delivery Policy.
  • Customers must provide accurate shipping information. ZIVA is not responsible for delays caused by incorrect details.
  • Remote area surcharges may apply for certain local or international deliveries.

Returns, Refunds & Exchanges:

  • Local orders: Refunds and exchanges are accepted within 7 days per our Refund Policy.
  • International orders: Refunds only for damaged/defective items where ZIVA is at fault, with proof required.

Product Information:

  • We aim to display products accurately, including colors and images.
  • Variations may occur due to screen differences and lighting effects.
  • Product prices, availability, and descriptions may change without notice.

Account & Billing:

  • You agree to provide accurate and complete account information, including payment details.
  • ZIVA may refuse, limit, or cancel orders if suspicious activity is detected.
  • For more details, refer to our Refund Policy.

Intellectual Property:

  • All content, images, logos, and text on ZIVA are owned by ZIVA and protected by copyright.
  • Unauthorized use is prohibited.

Third-Party Links & Tools:

  • Our website may contain links to third-party websites or tools.
  • We are not responsible for content, services, or policies of these third parties.
  • Use third-party tools at your own risk.

User Conduct:

  • Use our products or website for illegal purposes.
  • Violate intellectual property or privacy rights of others.
  • Upload viruses, malware, or harmful code.
  • Spam, phish, scrape, or interfere with website security.

Limitation of Liability:

  • Use of the website, products, and services is at your own risk.
  • ZIVA is not liable for:
  • Indirect, incidental, or consequential damages
  • Delays or losses caused by third-party shipping services
  • Issues arising from incorrect customer information
  • Liability is limited to the value of the product purchased.

Indemnification:
● You agree to indemnify ZIVA and affiliates against claims arising from your violation of these Terms or applicable laws.

Modifications:

  • ZIVA may update Terms at any time.
  • Continued use of the website constitutes acceptance of any changes.

Governing Law:

  • These Terms are governed by the laws of Pakistan.
  • Disputes will be resolved under Pakistani law in appropriate courts.

Contact Information:

  • Email: customercare@shopatziva.com
  • Phone/WhatsApp: +92 300 0537088
  • Social Media: Instagram / Facebook