Refund Policy – ZIVA
- Overview
- ZIVA values your satisfaction. You may request a refund under the conditions below.
- Refunds are processed only for items returned or eligible under this policy.
2. Eligibility
- Local (Pakistan) Orders: Refunds/exchanges are accepted within 7 days of delivery in case of incorrect size or defected item.
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International Orders: Refunds are applicable only for damaged or defective items where ZIVA is at fault. Customers must provide photo/video proof of the issue.
3. Damaged or Incorrect Items
- Inspect your order upon delivery.
- For local orders, contact us immediately at customercare@shopatziva.com or via WhatsApp/Instagram for damaged, defective, or incorrect items. Returns or exchanges will be arranged if eligible.
- For international orders, customers must provide proof of damage or defect. ZIVA’s team will review and determine if a refund is warranted.
4. Returns & Exchanges (Local Orders Only)
- Only domestic orders are eligible for returns/exchanges.
- Items must be in original condition, unworn or unused, with tags and packaging intact.
- Proof of purchase is required.
- Items returned without prior approval will not be accepted.
5. Refund Process
- Once we receive and inspect the returned item (local) or review proof (international), we will notify you if the refund is approved.
- Refunds are issued to the original payment method.
- Typical timelines:
- Local refunds: 3–7 working days
- International refunds: 10–15 working days (bank-dependent)
- If you have not received your refund within the stated timeline, contact customercare@shopatziva.com.
7. Contact for Refund Queries
- Email: customercare@shopatziva.com
- Phone/WhatsApp: +92 300 0537088
- Instagram / Facebook