Order Cancellation Policy

Customer-Initiated Cancellations

• Orders can be cancelled before dispatch only.
• Once the order has been dispatched, cancellations cannot be entertained.
• Dispatch usually occurs daily at 4 PM to ensure timely deliveries.
  

To request cancellation, please contact us via:

• WhatsApp / Phone: +92 300 0537088
• Facebook: https://www.facebook.com/shopatziva
• Instagram: https://www.instagram.com/shopatziva/?hl=en
• Email: customercare@shopatziva.com

Cancellation Window

• Orders may be cancelled within 24–48 hours of placement or before dispatch — whichever comes first.
• If the customer does not confirm their order or remains unreachable for 7 days, ZIVA reserves the right to cancel the order automatically.

Paid Orders (Prepaid)

• If the cancellation request is approved before dispatch, prepaid orders will be refunded.
• Refunds will be issued through:
• The original payment method
• Refund processing time is typically 7–15 working days, depending on bank processing schedules.

Store-Initiated Cancellations

ZIVA reserves the right to cancel any order under the following conditions:

• The item becomes out of stock.
• A product has a pricing error or incorrect product information.
• The payment is declined, flagged as high risk, or rejected by the bank/payment gateway.
• The customer provides incorrect or incomplete shipping details and cannot be reached for correction.
• The customer remains unreachable or unresponsive for more than 7 days.

Partial Order Cancellations

• In rare situations (such as limited stock or QC issues), ZIVA may remove one or more items from a multi-item order.
• The customer will be informed, and refunds for cancelled items will be processed as per the refund procedure above.