Delivery and Orders

Shipping & Delivery Policy

Delivery Time

Orders are processed and dispatched within 1–2 working days once confirmed via automated WhatsApp message or a call from our customer care representative.
Please ensure you are available on your provided contact number for verification.
Estimated delivery time for New Collection items varies by collection and will be mentioned on the relevant product or collection page.
During sales or promotions, delivery times may be extended due to high order volume.

Delivery Charges

Rs. 200 for nationwide delivery in Pakistan
Free delivery for orders over Rs.4000
International delivery charges are calculated at checkout based on destination and shipment weight.
Free international delivery on orders worth PKR 100,000 or more.
Cash on Delivery (COD) is available within Pakistan.
Secure digital payment options include Shop Pay, Apple Pay, Visa/Mastercard, Direct Bank Deposit, IBFT, and other bank transfer methods.

Track Your Order

Once dispatched, you will receive an email/WhatsApp message with your tracking number from the courier company.
You can track your order using the courier’s website linked in the message.
If you do not receive tracking updates, please contact us via Facebook, Instagram, WhatsApp, or email at customercare@shopatziva.com.
ZIVA is not responsible for delays caused by third-party courier or postal services.

International Orders

Estimated international delivery time is 10–15 working days after dispatch.
Delivery time and charges may vary depending on the destination.
For international orders paid via Visa/Mastercard, delivery charges are automatically added at checkout.
ZIVA is not responsible for customs duties, taxes, or additional charges imposed by the destination country. All such fees must be paid by the customer.

Remote Areas (International)

If the shipping address is classified as a remote area by the courier company, customers will be informed accordingly of any additional charges required.

Local Remote Areas (Pakistan)

For deliveries within Pakistan to remote areas, customers are required to pay the full order amount upfront.
Once payment is received, the order will be processed and dispatched.

Order Amendments

Order changes can be made only if the order has not been dispatched.
To request an amendment, please contact Customer Care via Instagram, Facebook, WhatsApp, or email at customercare@shopatziva.com.
If the order has not yet shipped, we will be happy to assist.

Bulk Orders