Delivery Time

  • We at ZIVA aim to process and dispatch your orders within 1-2 working days once the order is confirmed either through an automated message on Whatsapp or a call from our customer care representative.
  • You are requested to be available on the provided contact number so our team can reach you.
  • The estimated delivery time for New Collections order is 7 to 10 working days from the order date.
  • During sale or any event delivery time may exceed due to high volume order log.

Delivery Charges

  • Rs. 200 for nationwide delivery in Pakistan
  • Free delivery for orders over Rs.4000
  • Charges for international deliveries will be calculated on the basis of destination and the weight of the articles ordered, at the time of checkout.
  • We offer free delivery on international orders worth PKR 100,000 or more.
  • We are offering Cash on Delivery for customers in Pakistan.
  • We also offer secure payment gateways, now you can transfer your amount through Apple Pay, Google Pay, Visa/Master card, direct Bank Deposit, Jazz Cash/Easy Paisa, IBFT options.

Track Your Order

  • Once your order is dispatched you will receive an email/SMS with your tracking number from Courier Company.
  • You can track your order on the respective courier website mentioned in your email or SMS.
  • If you don't get any tracking updates please write to us on Facebook, Instagram or our email address customercare@shopatziva.com
  • ZIVA cannot be held liable for late delivery/collection by third-party postal/courier companies.

International Orders

  • The estimated delivery time is 5-10 working days after dispatching.
  • The delivery time and delivery charges may vary according to the provided destination.
  • In case of international order, if the customer selects Visa/Master card option for payment transfer, the delivery charges shall be automatically adjusted with the original amount of the order.

Order Amendments

  • Order amendments can be made if the order has not been already dispatched, we will be happy to assist you.
  • Order amendments can be made through our Customer care service by contacting us on Instagram, Facebook, Whatsapp or our Email address customercare@shopatziva.com. If the order has not been already dispatched we will be happy to assist you.

Bulk order details:

  • For bulk order queries, please contact us on our official number (+923000537088)
  • We do not provide our products for wholesale. (Pakistan based vendors)
  • Both local and international resellers can contact us for further information.