Privacy Policy

Last Updated: 10 December 2025

At ZIVA, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and share your data when you visit our website or make a purchase.

1. Information We Collect

Personal information you provide when creating an account or placing an order:

  • Name, email, phone number, shipping and billing address, and payment information.

Information collected automatically:

  • IP address, browser type, operating system, pages visited, time spent on site.
  • Cookies and similar technologies for analytics, marketing, and improving website functionality.

2. How We Use Your Information

  • To process orders and manage your account.
  • To communicate order updates, promotions, and newsletters (with your consent).
  • To provide customer service and respond to inquiries.
  • To detect and prevent fraud or unauthorized transactions.
  • To improve our website, products, and services using analytics.
  • To comply with legal obligations and enforce our terms of service.

3. Sharing Your Information

We may share your personal information with:

  • Payment gateways and banks for processing transactions.
  • Courier and logistics partners for order delivery.
  • Third-party service providers (e.g., analytics, email marketing) who assist us in providing services.
  • We do not sell your personal information to third parties.
  • We may disclose information if required by law, regulation, or government authorities.

4. User Rights

You have the right to:

  • Request access to your personal data.
  • Request correction of inaccurate or incomplete data.
  • Requests can be made via email at customercare@shopatziva.com.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve website performance and usability.
  • Analyze website traffic and user behavior.
  • Display personalized promotions and marketing content.

6. Security

  • We implement reasonable technical and organizational measures to protect personal data, including SSL encryption and access controls.
  • While we strive to protect your data, no method of transmission or storage is 100% secure.

7. Changes to This Policy

  • We may update this Privacy Policy from time to time.
  • Any updates will be posted on this page with a new “Last Updated” date.
  • We encourage you to review this policy periodically for changes.

8. Contact Us

If you have any questions about this Privacy Policy or how your information is used, please contact us:

  • Email: customercare@shopatziva.com
  • Phone/WhatsApp: +92 300 0537088
  • Social Media: Instagram / Facebook